FAQ

Frequently Asked Questions (FAQs) – Howlett of Lavenham

At Howlett of Lavenham, we’re committed to delivering honest, reliable service to every customer. Below you'll find answers to the most common questions about our used car sales, vehicle servicing, and MOT testing. If your question isn't listed here, please get in touch and our team will be happy to help.

Used Car Sales FAQs

Do your used cars come with a warranty?

Yes, all of our used cars for sale in Suffolk come with an award-winning warranty as standard. We can also offer extended cover for additional peace of mind.

Can I part exchange my current vehicle?

Absolutely. We offer competitive part exchange valuations on your existing car. You can apply the value towards the purchase of one of our quality used vehicles.

Are the cars fully inspected before sale?

Yes. Every car undergoes a comprehensive mechanical check and is prepared to a high standard before being added to our stock list.

Can I finance a car?

Yes, we provide a range of flexible finance options to suit different budgets and credit profiles. To learn more, please get in touch with us or visit our Finance page. You can also browse our used car stock to view the available finance plans on each vehicle.

Servicing & Repairs FAQs

What makes and models do you service?

We service and repair all makes and models, including petrol, diesel, hybrid, and electric vehicles. To book your car in, visit our servicing and MOT page.

Do you update digital service records?

Yes. We can update your vehicle’s digital service history in line with the manufacturer's recommended schedule.

Can I wait while my car is being serviced?

Yes, we have a comfortable waiting area available. Alternatively, you can leave your car with us and return when it’s ready.

Do you use manufacturer parts?

We use OE-quality parts that meet or exceed manufacturer specifications, helping to maintain your vehicle's reliability and warranty.

MOT Testing FAQs

Do you carry out MOT tests on-site?

Yes, we are an authorised MOT testing centre in Lavenham. All tests are carried out in our on-site workshop by fully trained technicians.

How long does an MOT take?

An MOT typically takes around 45 minutes to an hour. You can wait on-site or drop off your vehicle and return later.

What happens if my car fails its MOT?

We’ll provide a full breakdown of the issues and a no-obligation quote for any necessary repairs. Once resolved, we can retest your vehicle at our premises.

General FAQs

Where are you located?

You’ll find us on Sudbury Road, Lavenham, ideally situated for customers across Suffolk and the surrounding areas. For directions, please visit our contact page.

What are your opening hours?

Our opening times are listed on the contact us page. If you need to arrange a visit outside these hours, please call us and we’ll do our best to accommodate.

Do I need to book an appointment?

You're welcome to drop in for a test drive, but we do ask that you book an appointment for any service-related visits. This helps us ensure the right team members and facilities are available to assist you.

Is there parking on-site?

Yes, we have customer parking available directly outside our dealership and workshop.

Still have questions? Contact our friendly team and we’ll be happy to help.